Refund Policy

Last updated: January 27, 2025

Overview

At YouTube Comments Chat, we want you to be satisfied with your subscription. This policy outlines our refund terms and conditions for subscription purchases.

Subscription Refunds

Eligibility

• Refund requests must be submitted within 14 days of purchase
• Only active subscriptions are eligible for refunds

All payments and refunds are processed securely through Paddle, our payment processor.

How to Request a Refund

To request a refund:

1. Contact our support team at [email protected]
2. Include your:
   • Order number
   • Email address used for purchase
   • Reason for refund request

Processing Time

• Refund requests are typically processed within 5-7 business days
• The refund will be issued to the original payment method
• Processing times may vary depending on your payment provider

Non-Refundable Cases

Refunds will not be issued for:

• Expired subscriptions
• Service interruptions due to:
  • Scheduled maintenance
  • System upgrades
  • Third-party service issues
• Account terminations due to Terms of Service violations

Prorated Refunds

For annual subscriptions canceled mid-term:

• Prorated refunds may be issued for unused months
• The refund amount will be calculated based on the remaining subscription period
• Processing fees may be deducted from the refund amount

Special Circumstances

We may consider refunds outside of this policy for:

• Technical issues preventing service access
• Billing errors
• Exceptional circumstances (evaluated case-by-case)

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

Contact Us

For questions about our refund policy or to request a refund, please contact:

Email: [email protected]